This Smart Bracelet & ring is covered under a Limited Manufacturer Warranty provided by SmartSense Technologies.
- The warranty is valid only for the original purchaser and is non-transferable.
- Warranty coverage begins from the date of purchase as mentioned on the invoice.
- The warranty covers manufacturing defects in materials and workmanship under normal usage conditions.
- The warranty is applicable only when the product is purchased from authorized sellers or official Smartsense Technologies sales channels.
Warranty Does NOT Cover:
The warranty shall be void and no claim shall be entertained if the product:
- Has been opened, dismantled, repaired, or modified by anyone other than Smartsense Technologies or its authorized service partners.
- Has been damaged due to misuse, abuse, negligence, accident, impact, drops, or improper handling.
- Has been exposed to liquids beyond rated water resistance, chemicals, corrosive substances, excessive heat, or electrical surges.
- Shows signs of unauthorized firmware/software modification.
- Suffers from normal wear and tear, cosmetic damage, scratches, discoloration, or aging of consumable components (such as batteries).
- Is damaged due to use of non-approved chargers, accessories, or power sources.
Steps to Avail Warranty Service
1) Submit a Warranty Claim
Visit our official website and submit a warranty claim request through the designated support or warranty section.
2) Provide Required Details
You must provide:
- Proof of purchase (invoice or order ID)
- Product serial number (if applicable)
- Description of the issue
- Images or videos of the product showing the issue (if requested)
3) Product Inspection
The product will be evaluated by our technical team to verify eligibility.
- If the product is found to be tampered, modified, opened, or damaged due to excluded reasons, the warranty claim will be rejected.
- Smartsense Technologies reserves the sole right to determine warranty eligibility.
4) Resolution
If approved, Smartsense Technologies may, at its discretion:
- Repair the product, or
- Replace the product (or a refurbished equivalent), or
- Offer an alternative resolution as deemed appropriate.
Additional Important Clauses
- Replacement or repair under warranty does not extend or reset the original warranty period.
- Smartsense Technologies shall not be liable for any indirect, incidental, or consequential damages, including data loss or business interruption.
- Warranty services are limited to hardware defects only and do not cover software features, app compatibility, or third-party integrations.
- Shipping or handling charges (if any) may be borne by the customer unless stated otherwise.
Jurisdiction & Governing Law
- These policies & warranty shall be governed by and interpreted in accordance with the laws of India.
- Any disputes shall be subject to the exclusive jurisdiction of courts where Smartsense Technologies is registered.
